Privacy Policy
Last updated: January 2025
1. Introduction
Custom Packaging respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect information you voluntarily provide, including:
- Contact information (name, email address, phone number, company name)
- Shipping and billing addresses
- Order details and specifications
- Artwork and design files
- Payment information
- Communications with us
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and inquiries
- Send quotes and invoices
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing
We may share your information with:
- Service providers who help us operate our business
- Manufacturing partners who help fulfill your orders
- Legal authorities when required by law
We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze website traffic, and understand how visitors interact with our website. You can control cookies through your browser settings, but disabling cookies may limit some features of our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and legal purposes.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Object to certain processing of your data
9. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@custompackaging.us or visit our Contact Page.